|Job Listing Detail|
|Team Members are eligible to apply for a transfer or promotion after successfully completing their six-month introductory period AND have no open/active performance improvement plan (PIP). In addition, Team Members must meet the minimum requirements of the position for which they are applying. Member Services Representatives and Registered Nurses must complete one year of service in their current role as well as the requirements above.
Under the direct supervision of the Enhanced Care Management Department Leadership, the Community Health Worker – ECM (CHW-ECM) will be responsible for supporting Members in improving their whole health, through outreach and engagement activities, which are primarily field based. The CHW – ECM works closely and collaboratively with the Enhanced Care Management team (ECM), as well as with the designated HCO medical teams, to ensure high quality and seamless care for Members.
Major Functions (Duties and Responsibilities)
1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve the Enhanced Care Management team.
Major Functions (Duties and Responsibilities) Cont
Two (2) years of experience as a Community Health Worker, Promotora, or Health Navigator, or two (2) years of experience working in community outreach, customer service, or within a medical office, or a Behavioral Health or Substance Use Disorder program required.
High school diploma or GED required.
Has successfully completed an approved Community Health Worker program or will complete within six (6) months of hire.
Drivers License Required
Yes, must have a valid California Driver’s license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.
Knowledge of the community the CHW will be working in, especially non-professional resources, and their reputation in the community. Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. Understanding of, and a commitment to, high preforming team practices.
Bilingual (English/Spanish) preferred.
Highly skilled interpersonally, with excellent teamwork and relationship skills. Highly skilled in interpersonal communication, including resolving conflict. A high degree of skillful decision making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts.
Able to sufficiently engage members in a variety of settings, including on the phone, at Member’s homes, in hospitals and other settings. Ability to develop relationships with community members and leaders, including in the faith-based community. Able to develop effective relationships with team members, despite working primarily in the field.
Commitment to Team Culture
The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.
Minimal physical activity; may include standing and repetitive motion.
Position is eligible for telecommuting/remote work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership.
Work Model Location
Keyboarding: Traditional – FREQUENTLY
Keyboarding: Touch-Screen – FREQUENTLY
Keyboarding: 10-Key – FREQUENTLY
Hearing: One-on-One – FREQUENTLY
Near Visual Acuity – FREQUENTLY
Communicate: Information/ideas verbally – FREQUENTLY
Sitting – CONSTANTLY
Lighting – CONSTANTLY
Indoors – FREQUENTLY
Regular contacts: co-workers, supervisor – FREQUENTLY
Memory – FREQUENTLY
Understand and follow direction – FREQUENTLY
Regular and reliable attendance – CONSTANTLY
A reasonable salary expectation is between $48,110.40 and $59,425.60, based upon experience and internal equity.